Support ticket triage model
Cut first-response time 60 percent for a 200-agent team.
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Priya Sharma
Machine Learning Engineer (NLP, LLMs)
Rate
$95.00/hr
INAvailable for work0 contracts completedNo reviews yet
About
ML engineer focused on practical NLP and LLM systems: retrieval pipelines, fine-tuning, evaluation. Formerly at a large e-commerce company, now independent. I care about measurable accuracy, not demos.
Portfolio
03 filedRAG pipeline template
Production retrieval setup with eval harness.
RAG pipeline for a logistics operator
RAG pipeline for a logistics operator. Owned the model, the evaluation and the deployment. Answers are grounded in the source documents, with citations.
Reviews
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