Answers, without the runaround.

As soon as you pay you land on a confirmation page with a reference like STY-4K7Q2M, and the same details are emailed to the address you entered. Signed-in guests also see every trip under Account > Trips. If you closed the tab early, the confirmation page is public by reference, so the link in the email always works.

Yes, as long as the property still has availability for the new dates. Open the trip in Account > Trips and choose Change dates - you will see the new total (taxes included) before you confirm, and the difference is charged or refunded. If the rate was non-refundable, date changes follow the same rule as cancellation.

Yes. Every price on Stayora is the total for your dates, all rooms, with VAT and local taxes already included. We do not add a service fee at checkout, ever. The only thing that can appear later is an optional extra you choose at the property, like parking or a late check-out.

Exactly what it says: for your dates, that room type has two unbooked units left. We count real inventory, not marketing inventory, and we only show the line when the number is three or fewer. There are no countdown timers anywhere on the site.

No. You can book as a guest with just an email address. An account lets you see all your trips in one place, keep wishlists across devices, and check out faster next time - you can create one from the confirmation page in a single step.

Your confirmation email and the trip page both list the property's phone number and email. For special requests (a cot, an early check-in, a quiet room) use the Special requests box when booking - it goes straight to the property.

The room rate for every night and every room, plus VAT and local city taxes. The breakdown is shown on the booking page before you pay: nightly rates, any deal discount, taxes, and a fees line that always reads zero.

For Pay now rates we charge the full amount when you confirm. For Pay at the property rates we only store your card as a guarantee and the property charges you on arrival or departure, in its local currency - the amount you saw is still the total.

Visa, Mastercard and American Express, plus PayPal. This demo build does not move real money: use the test card 4242 4242 4242 4242 with any future expiry and any CVC.

Prices are stored in US dollars and converted at a fixed demo rate for display. The currency switcher is a convenience - your card is charged in the property's currency, and your bank converts at its own rate.

Yes. The crossed-out price is what the exact same room costs for your exact dates without the deal - not a rack rate nobody pays. Deals have a published end date and no countdown timer.

Every confirmation doubles as a receipt with the full tax breakdown. If you need a formal invoice in a company name, the property issues it at check-out - mention it in Special requests so they have it ready.

Open the trip under Account > Trips (or follow the link in your confirmation email) and choose Cancel booking. You will see whether the cancellation is free and how much, if anything, is refunded before you confirm.

You can cancel at no cost until the deadline shown on the rate - we print the exact date and time, in your time zone, next to every refundable room. After the deadline the first night is usually charged; the rate card spells out the rule before you book.

We release refunds the same day you cancel. Card issuers then take 3-10 business days to show it on your statement; PayPal is usually instant.

Non-refundable rates are cheaper precisely because the property keeps the money if plans change. If you cannot travel, contact the property directly - many will move your dates as a goodwill gesture even though they are not obliged to.

It is rare, and when it happens we refund you in full and help you rebook a comparable stay. If the replacement costs more, we cover the difference up to 25% of your original total.

Use Forgot password on the sign-in page. In this demo there is no email delivery, so the reset link is shown on screen - in production it would be emailed to you and expire after an hour.

Hearts you tap while signed out live in this browser only. Sign in and they merge into your account wishlist under Account > Saved, which syncs across devices and can be shared by link.

Use the switchers in the top bar. Both are remembered on this device; signed-in guests also get their currency saved to the account.

Account > Settings > Delete account. We remove your profile, wishlists and sessions immediately; booking records are anonymised and kept only as long as tax law requires.

Nothing up front. We take a flat 10% of the room rate on completed stays - no onboarding fee, no ranking boosts for sale, no extra cut for guest service fees because we do not charge any.

Weekly, every Monday, for all stays that checked out the previous week, by bank transfer. Pay-at-property bookings are yours to collect directly and we invoice the commission monthly.

Yes - per room type. Free cancellation until a deadline you choose, or non-refundable. We show the rule in plain words to guests, which is why our partners see fewer disputes.

No. Price however you like on your own site. We simply ask that the price you give us is the real total, so guests are never surprised at the desk.

Fill in the short form on the Partner page. In this demo nothing is stored - in production our onboarding team replies within two business days with a listing draft to approve.