1. Who we are and what we do
Stayora ("we", "us") operates an online marketplace where accommodation providers ("Properties") list rooms and guests ("you") book them. We are an intermediary: the contract for the stay itself is between you and the Property, and we facilitate the search, booking and payment.
This is a demonstration build. No real bookings, payments or communications are made, and no Property listed here has agreed to anything. The terms below describe how the production service would operate.
2. Prices and what they include
Every price shown is the total for the selected dates, rooms and guests, inclusive of VAT and local taxes known to us at the time of booking. We never add a service, booking or platform fee at checkout.
Prices may be displayed in a currency of your choice for convenience; the charge is made in the Property's currency and your bank's exchange rate applies. Optional extras purchased at the Property (parking, minibar, late check-out) are not part of the booking total.
3. Making a booking
A booking is confirmed when you receive a reference number. You are responsible for the accuracy of the guest details and for complying with the Property's house rules, which are shown before payment.
Where a rate is marked free cancellation, the deadline is shown as an exact date and time in your time zone. Non-refundable rates are clearly labelled and cannot be refunded after confirmation, except where the Property agrees.
4. Cancellations and changes
You may cancel or amend through your account or the link in your confirmation. Refunds are released the same day and typically reach you within 3-10 business days depending on your payment provider.
If a Property cancels a confirmed booking, we refund you in full and assist in finding comparable accommodation. Where the replacement is more expensive we cover the difference up to 25% of the original total.
5. Reviews
Only guests who completed a stay may review it. Reviews are published unedited apart from removal of personal data, hate speech or content unrelated to the stay. Scores are always shown with the number of reviews behind them.
6. Acceptable use
You agree not to scrape, resell, misrepresent or otherwise misuse the service, and not to make bookings you do not intend to honour.
- No automated access without written permission
- No fraudulent payments or identities
- No harassment of Properties or other guests
7. Liability
We are liable for our own service - the accuracy of prices we display and the handling of your payment. We are not liable for the quality of the stay itself, which is the Property's responsibility, although we will always help you resolve problems.
Nothing in these terms limits liability that cannot be limited by law.
8. Changes to these terms
We may update these terms; the date at the top tells you when. Material changes are announced on the site and by email to account holders at least 14 days in advance.
9. Contact
Questions about these terms can be sent through the Contact page. For the demo, messages are logged but not delivered.
Questions about any of this? Contact us and a human will answer.